|Frequently Asked Questions|
Question 1: How do I register on the LMS?
You received an LMS insert in your Introduction to Assessment module at the launch, explaining the process. Should you still be unsure contact the Cornerstone Help Desk for assistance.
Question 2: I am unsure of my assignment timelines and training dates?
Your training dates and assignment due dates are detailed on the Assignment Timelines under the Announcement section on the LMS.
Question 3: I am not able to attend / missed the training. How do I receive my manual?
You will need to make an arrangement with your Learnership Manager, alternatively if you have a work colleague that is attending the training, ask them to collect a workbook for you.
Question 4: I have misplaced / lost my workbook, what do I do now?
You will need to purchase a new one at a cost of R150 for a manual and / or R50 for a cd. This will be delivered to your Learnership manager, who you will need to make arrangements with to collect.
Question 5: How do I know who my coach is?
Question 6: How often must my coach submit a Workplace Skills Report (WSR) for me?
Question 7: How do I get access to my assignment if I missed my due date:
A maximum of 3 extensions will granted on the Learning Programme, provided that you have a valid reason. You will need to submit your extension via the "Extension Request" function under the "Contact Us" menu item. Cornerstone will contact you within 24 - 48 hours confirming whether or not the extension request has been granted.
Question 8: I have submitted an extension request on-line and have not received any communication from Cornerstone?
Cornerstone will send out an sms within 24 hours of receiving your extension request. Should you not receive confirmation within this time kindly contact Cornerstone and we will assist you. Do not resubmit the request on-line unless instructed to do so by a Cornerstone representative. Please read our extension request policy under the Resources Section, as this details the time granted for extensions and other queries you might have around extension requests.
Question 9: I submitted my re-submission request on-line and have not received feedback from a Cornerstone Representative?
Please do not request an assignment re-submission on-line. You need to printout the re-submission application form and fax it through to Cornerstone, along with your proof of payment. A Cornerstone representative will either sms or contact you within 24 hours informing you of the approval of your application. For further information on the Re-Submission process please refer to the policy under Resources section. The application form is available under this section as well.
Question 10: How much time do I have to complete my re-submissions after I was found not yet competent?
Question 11: I am not always satisfied with the marking of my free-text assignments. Who can I escalate this to?
Question 12: When will my Free Text assignment be marked and the results released?
Level 4 Learnerships have a 1 week turnaround time for marking. In other words the results will be released one week from the due date. Level 5 Learnerships have a two week turnaround time.
Question 13: How do I find out where the next training session is taking place?
Question 14: We need more time for the training. Why is only 1 day allocated per programme?
Question 15: Why am I not receiving any communication from Cornerstone?
Question 16: When are the announcements updated?
Question 17: How do I go about compiling my Portfolio of Evidence (POE) (Applicable only to certain Learnerships)
Question 18: When can I contact the Cornerstone call centre?
Question 19: What communication methods are available to contact Cornerstone?
Question 20: What is Cornerstone able to assist with and when should I direct my queries to my employer?
Cornerstone is able to assist you with queries directly relating to your Qualification, in other words assessment related queries and LMS queries. Any other queries should be directed to your coach, or Learnership manager, in other words queries around your leave, salary, bonuses, venue and training.
Question 21: LMS downtime
LMS maintenance ordinarily happens once a month over a weekend, from the Friday 6pm to the end of day on Sunday. We will post detail on the LMS Home page detailing the dates for the maintenance weekend as well as sending out an sms reminder so that you are able to plan your assignment submissions. Should the LMS not be working at any other time besides the specified maintenance weekend, please contact our call centre.
Question 22: I am competent on my assignments but would like to improve my results how do I go about this?
Our requirement as a training provider is to provide a competent learner to SETA and SAQA and do not cater for improving of results.
Question 23: What do I do if the LMS notifies me that I have entered an incorrect password or userid?
Make sure that you type your details correctly. Remember that they are case-sensitive. If the problem persists, contact our Call Centre on 011 781 8967.
Question 24: I submitted certain assignments but the report that my manager has received from Cornerstone reflects ND (No Data).
There are two possible reasons. The first is that there is a 24 hour delay between when the reporting data is retrieved and the time that the report is sent back to your coach / learner manager. If your coach is uncertain he / she can view the details of your results under their LMS profile to get the most up to date results.
The second reason could be that you haven’t selected the Submit button, and saved the assignment, if it is a free text question.
Question 25: There is no ‘SUBMIT’ button on my free text assignment.
Make sure you have answered ALL of the questions in the assignment and then click on the SAVE button. Only once all questions have been completed, will the SUBMIT button appear. You need to select the submit option and save again, in order for the assignment to be sent through for marking
Question 26: How do I know if my assignment has been submitted successfully?
After an assignment has been successfully submitted you will see the words in red “Your questionnaire has been successfully submitted.” If this wording does not appear, please double check that you have selected the submit option, and then clicked on save.
Question 27: How do I write numerical symbols when my PC does not have those functions?
Write the symbols out in words
Question 28: I have exhausted ALL my attempts on an assignment.
Our re-submission application will need to be completed and faxed through to Cornerstone, along with proof of payment for the assignment re-submission. The application form can be found under the resources section from the top menu bar.